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Bisp Complaint Portal

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As the BISP program extends its boundaries to help and support low-income families, many families have difficulty getting money or deductions for registration issues. The government of Pakistan has created a bias complaint portal To deal with these problems and solve them as soon as possible. In this particular article, I will guide you through all the problems that arise for BISP aspirants and also tell you how you can easily overcome the problem you are facing. Contact the BISP team. 

The good news for them is that the Benazir Income Support Program has launched a helpline number. Your complaint is registered through the portal, you can go there and give all the details remember, after registration in the Benazir Income Support Program you can also check your eligibility, a portal has been launched for this. If you have any kind of complaint you can call the helpline and solve your complaint In case of your complaint in the Benazir Income Support Program you can find solutions to your problems very easily.

Bisp Complaint Portal

Bisp Complaint Portal Procedures 

You can complain to the BISP official through these methods:-

Complain online

BISP Complaint Portal is an easy and fast working method, and anyone can discuss their issue related to BISP Operational Procurement Grievances only. Through this portal, you can send your complaint directly to the complaint desk regarding your problem, and you will get your complaint status on your mobile number. You can write your complaint here:- 

Complaint Now

At Complaint Center 

The dynamic complaint method is for people who do not have access to the online portal or are unable to file a complaint on the complaint portal. can register their complaint directly through BISP Education Offices or BISP Registration Offices.

Quick Details About BISP Complaint System

FeatureDescription
Complaint MethodsOnline Portal, Tehsil Office, Helpline
Main Helpline Number0800-26477
Fake SMS ComplaintDial 051-9246326
Required DocumentsCNIC, Mobile Number, BISP Card (if needed)
WhatsApp for ComplaintsAvailable for different provinces

How To Register A Complaint In BISP

  The procedure for filing a complaint at the BISP Tehsil Office is as follows:-

  • Visit each nearby Benazir Tehsil Office.
  • Tell them in detail the purpose of your visit 
  • They will give you a complaint form, which you need to fill out very carefully 
  • In the form, you will be asked for your CNIC number phone number and other important details about your complaint
  • As soon as you are done with the form, then submit it to the Assistant Manager of BSP Education Office.

BSP Fake SMS Complaint Through Helpline Number

According to a new update in September, it has been decided that recipients can now register their complaints from their homes by just dialling the number on their phones. Here in this article, you are given the number through which you can contact and register your complaint easily. 

Contact informationBenazir Income Support Program F Block, Pak Secretariat, Islamabad.
Email address Head Office Exchange BISP Helpline Number: 051-9246326
Contact Center Number0800-26477

Bisp Complaint Portal Across Pakistan

Ms Shazia MarriDESIGNATIONSIntercomTelephone No.Email Address
Ms. Shazia MarriFederal Minister 9246313 
Yusuf KhanSECRETARY1029246318[email protected]
Dr.Muhammad Tahir NoorADDITIONAL SECRETARY1259246367  [email protected]
Organizational Management
  MR. HAMMAD KHAN MARRIDIRECTOR GENERAL (Organization Management) (CURRENT CHARGE)  344  9246376  [email protected]
RAJA JAVED IQBALDIRECTOR (Admin (HQ))1179246322[email protected]
HAIDER MURTAZADIRECTOR (Admin – Field)2309246385[email protected]
TANVIR KIYANIDIRECTOR (HRD)2489246392[email protected]
MASROOR HUSSAINDIRECTOR (Legal) (CURRENT CHARGE)2539246309[email protected]
BASEERAT MEMRAIZDIRECTOR (HQ & Establishment)1199246325[email protected]
AKHTAR SAEEDDIRECTOR (HR – Field)1719246310[email protected]
Cash Transfers
MR. NOOR REHMANDIRECTOR GENERAL (Cash Transfers) (LOOK-AFTER CHARGE)1059246320  [email protected]
SHAHID ALIDIRECTOR (Policy/Coordination)2259246004[email protected]
MUHAMMAD KHALIFADIRECTOR (Field Operations)2209246352 
  VIJAY KUMAR  DIRECTOR (Enrollment & Grievances Redressal)  168  9246422  [email protected]
Complementary Initiatives
TARIQ MEHMOODDIRECTOR GENERAL (Complementary Initiatives)1209246379[email protected]
ABDUL MAJEED CHOHANDIRECTOR (Waseelas)301 [email protected]
WIQAR AHMEDDIRECTOR (Complementary Services)2119246302[email protected]
Conditional Cash Transfers /NSER
  MR. NAVEED AKBAR  DIRECTOR GENERAL (CCT / NSER) (CURRENT CHARGE)  106  9246382  [email protected]
BASEERAT MEMRAIZDIRECTOR (NSER) (ADDITIONAL CHARGE)1199246325[email protected]
Finance & Accounts
WASEEM AHMEDDIRECTOR GENERAL (Finance & Accounts)1159246300[email protected]
HAFIZ ABDUL RAUFDIRECTOR (F&A -Policy)1689246305[email protected]
CH. MUHAMMAD IQBALDIRECTOR (Finance & Accounts)1769246308 
MUHAMMAD LUQMANDIRECTOR (Financial Assurance)114  
FAHAD IMRAN SABIRDIRECTOR (External Audit) (CURRENT CHARGE)316  
Internal Audit
USMAN AZAM SHEHZADDIRECTOR GENERAL (Internal Audit)1569246353[email protected]
MUHAMMAD IMRAN MUKHTARDIRECTOR (Internal Audit – I)218 [email protected]
Technology Wing
MEER ANWARDIRECTOR GENERAL (Technology)1099246112  [email protected]
HAMID ALI KHANDIRECTOR (Information Security)118  
Zonal HQ
SAIEED RAMZANDIRECTOR GENERAL (Zonal HQ)3199246416[email protected]
Media & Communication Outreach
    Zulfiqar Ali ShaikhDirector General (Media & Communication Outreach)     9210709 [email protected] Twitter: @zulfishaikhpk Facebook: @ZulfiqarShaikh110
Saqib MumtazDirector (Media & Communication Outreach) 9210709[email protected]
     
–
HAZOOR BUX MEHARDIRECTOR (Board Coordination) (ADDITIONAL CHARGE)1349246311  [email protected]
HAZOOR BUX MAHARDIRECTOR (Evidence, M&E & Risk Management)1349246311[email protected]
  FARWA ABBASDIRECTOR (International Cooperation & Coordination) (CURRENT CHARGE)  260  
SHAHID ALIDIRECTOR (Procurement) (ADDITIONAL CHARGE)1139246420 
NameDesignationContactAddressEmail Address
  Mr. Bilal MajeedDirector General (Punjab)  042-35219118  48-L Model Town (Extension), Lahore  [email protected]
Mr. Sagheer Ahmad MiraniDirector (HQs) Punjab042-3521917848-L Model Town (Extension), Lahore[email protected]
  Mr. Sagheer Ahmad MiraniDivisional Director Lahore  042-35219179  48-L Model Town (Extension), Lahore  [email protected]
  Mr. Amin AhmadDivisional Director Bahawalpur  062-2882560House No. 7/B, Umar Shaheed Road, Model Town A, Ahmadpur Road, Bahawalpur  [email protected]
  Mr. Zafar KamalDivisional Director Sahiwal  040-4221414  House No.561/1, Police Line Road, Sahiwal  [email protected]
Mr. Muqaddas Tanveer Cheema (Add. Charge)Divisional Director Sargodha  048-3210079House No.178, Chatha Town, Sharif Garden Road, Near Qenchi Moar, Sargodha  [email protected]
Mr. Zaffar Kamal (Add. Charge)Divisional Director DG Khan  064-2461412House No.439 Near Imam Bargah, Shah Sikandar Road, Dera Ghazi Khan  [email protected]
Mr.Mirza Muhammad NawazDivision Director Rawalpindi  051-9281132House No 805, St No 1, Chaklala Scheme- III, Rawalpindi  [email protected]
Mr. Muqaddas Tanveer CheemaDivision Director Gujranwala  055-9330672Street No.1, Mian Zia ul Haq Road, Civil Lines, Gujranwala.  [email protected]
  Mr. Muqarrab MukhtarDivision Director Faisalabad  041-2421309P-695,Batala Coliny near Rabia Trust Hospital, Faislabad[email protected]
Mr. Zafar Kamal (Add. Charge)Divisional Director Multan061-9330600, 061-6774200230 – Tughlaq Town, Near Bus Stand, Multan[email protected]

Regional Offices in Balochistan

  Engr. Muhammad Awaz Baloch    Acting Director General    081-2870156/7House No. 450/175 B,Haji Sardar Muhammad Tahir Street, Jinnah Town Quetta.    [email protected]
    Mr. Manzoor Ahmed    Director HQ    081-2870156/7House No. 450/175 B,Haji Sardar Muhammad Tahir Street, Jinnah Town Quetta.    [email protected]
Engr. Muhammad Awaz BalochDivisional Director Quetta  081-2444433Arbab Karam Khan Road Opposite Killi Sheikhan School, Quetta.[email protected]
Engr. Muhammad Awaz BalochAdd. Charge Divisional Director Rakshan  0847-510822Divisional Office, Sacretariate Road near DC Offic, District Kharan.  [email protected]
  Mr. Muhammad Yousuf Ali Rodeni  Divisional Director Kalat    0853-610264Near Afzal Petroleum Awandan Road Aslam Colony, Tehsil Uthal District Lasbela    [email protected]
  Mr. Ghulam ShahDivisional Director Makran  0852-414064Commissionery Road, Near Park Hotel, District Kech  [email protected]
  Mr. Zahoor Ahmed Marri  Divisional Director Sibi  0833-500195/6Silachi Marhi, Sohbat Sarai Road, District Sibi.[email protected]
  Mr. Muhammad khan Khosa  Divisional Director Naseeraad    0838-710085BISP Divisional Office, Near Civil Hospital Ward No. 4, Dera Murad Jamalai, District Naseerabad.    [email protected]
Mr. Syed Waheed Ullah ShahDivisional Director Zhob  0824-411066House No. 1993, Garden Town Levis Line, District Loralai.  [email protected]

Regional Offices in Khyber-Pakhtoon-khwa/FATA

  Mr.Irfan Aman YusufzaiDirector General KPK/FATA  091-9331791House # D-12, Sector D-1, Phase-1, opposite tatara park, Hayatabad, Peshawar.  [email protected]
  Mr.Rasheed Noor  Director HQ  091-5815421House # D-12, Sector D-1, Phase-1, opposite tatara park, Hayatabad, Peshawar  [email protected]
  Mr.Zia Ur Rehman  Dy Director (Operations)  091-5817775House # D-12, Sector D-1, Phase-1, opposite tatara park, Hayatabad, Peshawar  [email protected]
  Mr.Hassan Afridi  Dy Director (WeT)  091-5816007House # D-12, Sector D-1, Phase-1, opposite tatara park, Hayatabad, Peshawar  [email protected]

BISP Helpline Number

    Mr. Jan Bahadar  Divisional Director, Peshawar    091-9331649H #,06,Rehman lane, Opposite NADRA Mega Center, Tehkal Payan jamrud Road Peshawar    [email protected]
  Mr. Sher DarazDivisional Director Bannu  0928-633204House No.282/A, Phase 1, Bannu township.  [email protected]
  Mr.Nawab GulDivisional Director Malakand  0932-411028Oppossite GPO, Markaz Abad, Batkhela, District Malakand  [email protected]
  Mr.Farooq SultanDivisional Director Kohat  0922-513113House No. 93, Phase-2B2, Near Masjid Muhammad KDA, Kohat[email protected]
  Ms.Saima BibiDivisional Director Hazara  0992-341260H#57, Street # 17, PMA Kakul Road Shahzaman Colony, Abbottabad.  [email protected]
  Mr.Muzaffar Ali BarkiDivisional Director DI Khan  0966-732634Kokab Colony Opposite Kanz College, West Circular Road, DI Khan  [email protected]
  Mr.Abdul Jalil KhanDivisional Director Mardan  0937-840075Oppossite GPO, Markaz Abad, Batkhela, District Malakand  [email protected]

Regional Office in AJK BISP Helpline Number

Mr.Raja Kaleem ullah KhanRegional Director (AJ&K)  05822-924111Near Bilal Masjid, Lower Chatter Muzaffarabad AJ&K.[email protected]
  Mr.Raja Ghazanfar AliDy. Director, (HQ) AJ&K  05822-924111Near Bilal Masjid, Lower Chatter Muzaffarabad AJ&K. 
  Mr. Saeed Ahmed ShwlDivisional Dy. Director, Muzaffarabad  05822-924132Near Bilal Masjid, Lower Chatter Muzaffarabad AJ&K.  [email protected]
Mr.Raja      Muhammad                   Ayaz KhanDivisional Dy. Director, Mirpur  05827-924111House No. 80 Sector F-2 Near Gulzare- e-Habib Mosque Mirpur AJK.  [email protected]
    Ms.Sanam Nazir KhanDivisional Dy. Director(Current Charge), Poonch    05824-920033    Near UBL Bank Road Rawalakot AJK.    [email protected]

Regional Office in Gilgit Baltistan

    Engr. Mumtaz Hussain    Regional Director GB05811-920980 Off. 05811- 920983- Fax  BISP Regional Directorate Opposite GB Assembly Jutial Gilgit..    [email protected]
    Mr.Bilal Hussain    Dy Director HQ05811-922681 Off. 05811- 920983- Fax  BISP Regional Directorate Opposite GB Assembly Jutial Gilgit.    [email protected]
    Dr. Ali Murad Khan    Dy Director Gilgit05811-920984 Off. 05811- 920985- Fax  BISP Regional Directorate Opposite GB Assembly Jutial Gilgit.    [email protected]
    Mr.Wazir Israr Haider    Dy Director Skardu05811-920117 Off. 05811- 920116- Fax  Muhib Road Near Aga Hadi Chowk Skardu.    [email protected]

Regional Offices in Sindh

Dr Samar Raza TalpurZonal Director General Sindh021-99333067-57Central Zonal Office, House No B- 39, Block-11, Gulshan-e–Iqbal, Near Audit and Accounts Complex, NIPA Karachi[email protected]
Shafquat AliCoordination Officer021-99333067-57Central Zonal Office, House No B- 39, Block-11, Gulshan-e-Iqbal, Near Audit and Accounts Complex, NIPA Karachi[email protected]
Mr.Riaz Ahmed SoomroZonal Director North , Sukkur / Larkana071-9310033 071- 9310884(Fax) 0300-3132549Bungalow # 64 Yousef Masjed near Punjab College Shikarpur road Sukkur[email protected]
Mr.Jameel Ahmed ShaikhZonal Director South, Nawabshah / Mirpurkhas / Hyderabad0244-9370360, 0244- 9370360(Fax)House no 53-54, Sarfaraz Shah Colony near Excise and Taxation Office Nawabshah Shaheed Benazirabad[email protected]

Guidelines on Registration

Suppose you are facing any complication regarding the financial assistance you are getting from Ehsaas BSP Program the payment is late you may be short on cash. In this case, you can easily contact them and register your complaint on their official portal. However, most importantly, you must follow all the instructions below. 

  • Most importantly, you should carry your important documents with you when you visit their portal, such as your original CNIC number and your mobile phone number where the CNIC is registered, as well as the BISP card (if required).
  • You should fill out the complaint form very carefully. If you face any problem in understanding something, you can also ask the staff for help.

Bisp Complaint Portal Cell

Benazir Grievance Cell has been set up where all the beneficiaries are easily faced with many problems regarding the timing of their payments or their deduction amount. So this is the platform where they can easily communicate through WhatsApp, and to better facilitate their registered people, they have assigned different WhatsApp numbers for different provinces. 

ProvincesWhatsApp number
Punjab 0320-3263041
Support it0320-3263026
Balochistan0325-5365469
KPK، GB، او AJK0325-5365476

Bisp Complaint Portal Verification Process

Once you have completed your complaint, you must wait until your registered complaint is processed and verified. Below are a few points about verifying your complaint in the Benazir Income Support Program. 

  • After your complaint is filed in the BISP portal, BISP officials take some action. 
  • First, they check if the complaint is valid; After this, the concerned bank is directed to take legal and strict action against the defaulting agent. 
  • And as soon as the process is completed, the amount deducted is automatically transferred to your account.

Ever since the series of complaints registration started in the programs of Benazir Income Sports, many complaints have been registered by the people and they have investigated their issues and tried to solve their problems as soon as possible.

FAQs

1. What should I do if I don’t receive my BISP payment?

You can file a complaint either through the BISP online portal, visit the Tehsil Office, or call the helpline to report the issue.

2. Can I file a complaint through WhatsApp?

Yes, BISP has introduced WhatsApp support for different provinces. You can file your complaint by messaging the assigned number for your province.

3. How long does it take to process a complaint?

After registering your complaint, the BISP team will take some time to verify and resolve your issue. You will receive updates via SMS.

4. What documents are required for filing a complaint?

You need your CNIC, mobile number, and in some cases, your BISP card.

5. How can I report fake SMS scams related to BISP?

Dial the helpline number 051-9246326 to report any fake SMS you receive.

Conclusion

The BISP has facilitated its beneficiaries in lodging complaints and getting their issues resolved through various means. Whether it is a problem related to payment delay another issue concerned with registration, or even fake SMS scams, every such issue has had an easy solution on the online portal and helpline, WhatsApp number for BISP.

Just follow the proper steps and present the required documentation to get your problem sorted out as soon as possible. These steps contribute to making the complaining process efficient and approachable by all, so that the facility of financial aid may reach the underprivileged people.

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