As the BISP program extends its boundaries to help and support low-income families, many families have difficulty getting money or deductions for registration issues. The government of Pakistan has created a bias complaint portal To deal with these problems and solve them as soon as possible. In this particular article, I will guide you through all the problems that arise for BISP aspirants and also tell you how you can easily overcome the problem you are facing. Contact the BISP team.
The good news for them is that the Benazir Income Support Program has launched a helpline number. Your complaint is registered through the portal, you can go there and give all the details remember, after registration in the Benazir Income Support Program you can also check your eligibility, a portal has been launched for this. If you have any kind of complaint you can call the helpline and solve your complaint In case of your complaint in the Benazir Income Support Program you can find solutions to your problems very easily.
Bisp Complaint Portal Procedures
You can complain to the BISP official through these methods:-
Complain online
BISP Complaint Portal is an easy and fast working method, and anyone can discuss their issue related to BISP Operational Procurement Grievances only. Through this portal, you can send your complaint directly to the complaint desk regarding your problem, and you will get your complaint status on your mobile number. You can write your complaint here:-
At Complaint Center
The dynamic complaint method is for people who do not have access to the online portal or are unable to file a complaint on the complaint portal. can register their complaint directly through BISP Education Offices or BISP Registration Offices.
Quick Details About BISP Complaint System
| Feature | Description |
|---|---|
| Complaint Methods | Online Portal, Tehsil Office, Helpline |
| Main Helpline Number | 0800-26477 |
| Fake SMS Complaint | Dial 051-9246326 |
| Required Documents | CNIC, Mobile Number, BISP Card (if needed) |
| WhatsApp for Complaints | Available for different provinces |
How To Register A Complaint In BISP
The procedure for filing a complaint at the BISP Tehsil Office is as follows:-
- Visit each nearby Benazir Tehsil Office.
- Tell them in detail the purpose of your visit
- They will give you a complaint form, which you need to fill out very carefully
- In the form, you will be asked for your CNIC number phone number and other important details about your complaint
- As soon as you are done with the form, then submit it to the Assistant Manager of BSP Education Office.
BSP Fake SMS Complaint Through Helpline Number
According to a new update in September, it has been decided that recipients can now register their complaints from their homes by just dialling the number on their phones. Here in this article, you are given the number through which you can contact and register your complaint easily.
| Contact information | Benazir Income Support Program F Block, Pak Secretariat, Islamabad. |
| Email address | Head Office Exchange BISP Helpline Number: 051-9246326 |
| Contact Center Number | 0800-26477 |
Bisp Complaint Portal Across Pakistan
| Ms Shazia Marri | DESIGNATIONS | Intercom | Telephone No. | Email Address |
| Ms. Shazia Marri | Federal Minister | 9246313 | ||
| Yusuf Khan | SECRETARY | 102 | 9246318 | [email protected] |
| Dr.Muhammad Tahir Noor | ADDITIONAL SECRETARY | 125 | 9246367 | [email protected] |
| Organizational Management | ||||
| MR. HAMMAD KHAN MARRI | DIRECTOR GENERAL (Organization Management) (CURRENT CHARGE) | 344 | 9246376 | [email protected] |
| RAJA JAVED IQBAL | DIRECTOR (Admin (HQ)) | 117 | 9246322 | [email protected] |
| HAIDER MURTAZA | DIRECTOR (Admin – Field) | 230 | 9246385 | [email protected] |
| TANVIR KIYANI | DIRECTOR (HRD) | 248 | 9246392 | [email protected] |
| MASROOR HUSSAIN | DIRECTOR (Legal) (CURRENT CHARGE) | 253 | 9246309 | [email protected] |
| BASEERAT MEMRAIZ | DIRECTOR (HQ & Establishment) | 119 | 9246325 | [email protected] |
| AKHTAR SAEED | DIRECTOR (HR – Field) | 171 | 9246310 | [email protected] |
| Cash Transfers | ||||
| MR. NOOR REHMAN | DIRECTOR GENERAL (Cash Transfers) (LOOK-AFTER CHARGE) | 105 | 9246320 | [email protected] |
| SHAHID ALI | DIRECTOR (Policy/Coordination) | 225 | 9246004 | [email protected] |
| MUHAMMAD KHALIFA | DIRECTOR (Field Operations) | 220 | 9246352 | |
| VIJAY KUMAR | DIRECTOR (Enrollment & Grievances Redressal) | 168 | 9246422 | [email protected] |
| Complementary Initiatives | ||||
| TARIQ MEHMOOD | DIRECTOR GENERAL (Complementary Initiatives) | 120 | 9246379 | [email protected] |
| ABDUL MAJEED CHOHAN | DIRECTOR (Waseelas) | 301 | [email protected] | |
| WIQAR AHMED | DIRECTOR (Complementary Services) | 211 | 9246302 | [email protected] |
| Conditional Cash Transfers /NSER | ||||
| MR. NAVEED AKBAR | DIRECTOR GENERAL (CCT / NSER) (CURRENT CHARGE) | 106 | 9246382 | [email protected] |
| BASEERAT MEMRAIZ | DIRECTOR (NSER) (ADDITIONAL CHARGE) | 119 | 9246325 | [email protected] |
| Finance & Accounts | ||||
| WASEEM AHMED | DIRECTOR GENERAL (Finance & Accounts) | 115 | 9246300 | [email protected] |
| HAFIZ ABDUL RAUF | DIRECTOR (F&A -Policy) | 168 | 9246305 | [email protected] |
| CH. MUHAMMAD IQBAL | DIRECTOR (Finance & Accounts) | 176 | 9246308 | |
| MUHAMMAD LUQMAN | DIRECTOR (Financial Assurance) | 114 | ||
| FAHAD IMRAN SABIR | DIRECTOR (External Audit) (CURRENT CHARGE) | 316 | ||
| Internal Audit | ||||
| USMAN AZAM SHEHZAD | DIRECTOR GENERAL (Internal Audit) | 156 | 9246353 | [email protected] |
| MUHAMMAD IMRAN MUKHTAR | DIRECTOR (Internal Audit – I) | 218 | [email protected] | |
| Technology Wing | ||||
| MEER ANWAR | DIRECTOR GENERAL (Technology) | 109 | 9246112 | [email protected] |
| HAMID ALI KHAN | DIRECTOR (Information Security) | 118 | ||
| Zonal HQ | ||||
| SAIEED RAMZAN | DIRECTOR GENERAL (Zonal HQ) | 319 | 9246416 | [email protected] |
| Media & Communication Outreach | ||||
| Zulfiqar Ali Shaikh | Director General (Media & Communication Outreach) | 9210709 | [email protected] Twitter: @zulfishaikhpk Facebook: @ZulfiqarShaikh110 | |
| Saqib Mumtaz | Director (Media & Communication Outreach) | 9210709 | [email protected] | |
| – | ||||
| HAZOOR BUX MEHAR | DIRECTOR (Board Coordination) (ADDITIONAL CHARGE) | 134 | 9246311 | [email protected] |
| HAZOOR BUX MAHAR | DIRECTOR (Evidence, M&E & Risk Management) | 134 | 9246311 | [email protected] |
| FARWA ABBAS | DIRECTOR (International Cooperation & Coordination) (CURRENT CHARGE) | 260 | ||
| SHAHID ALI | DIRECTOR (Procurement) (ADDITIONAL CHARGE) | 113 | 9246420 |
| Name | Designation | Contact | Address | Email Address |
| Mr. Bilal Majeed | Director General (Punjab) | 042-35219118 | 48-L Model Town (Extension), Lahore | [email protected] |
| Mr. Sagheer Ahmad Mirani | Director (HQs) Punjab | 042-35219178 | 48-L Model Town (Extension), Lahore | [email protected] |
| Mr. Sagheer Ahmad Mirani | Divisional Director Lahore | 042-35219179 | 48-L Model Town (Extension), Lahore | [email protected] |
| Mr. Amin Ahmad | Divisional Director Bahawalpur | 062-2882560 | House No. 7/B, Umar Shaheed Road, Model Town A, Ahmadpur Road, Bahawalpur | [email protected] |
| Mr. Zafar Kamal | Divisional Director Sahiwal | 040-4221414 | House No.561/1, Police Line Road, Sahiwal | [email protected] |
| Mr. Muqaddas Tanveer Cheema (Add. Charge) | Divisional Director Sargodha | 048-3210079 | House No.178, Chatha Town, Sharif Garden Road, Near Qenchi Moar, Sargodha | [email protected] |
| Mr. Zaffar Kamal (Add. Charge) | Divisional Director DG Khan | 064-2461412 | House No.439 Near Imam Bargah, Shah Sikandar Road, Dera Ghazi Khan | [email protected] | |
| Mr.Mirza Muhammad Nawaz | Division Director Rawalpindi | 051-9281132 | House No 805, St No 1, Chaklala Scheme- III, Rawalpindi | [email protected] | |
| Mr. Muqaddas Tanveer Cheema | Division Director Gujranwala | 055-9330672 | Street No.1, Mian Zia ul Haq Road, Civil Lines, Gujranwala. | [email protected] | |
| Mr. Muqarrab Mukhtar | Division Director Faisalabad | 041-2421309 | P-695,Batala Coliny near Rabia Trust Hospital, Faislabad | [email protected] | |
| Mr. Zafar Kamal (Add. Charge) | Divisional Director Multan | 061-9330600, 061-6774200 | 230 – Tughlaq Town, Near Bus Stand, Multan | [email protected] | |
Regional Offices in Balochistan
| Engr. Muhammad Awaz Baloch | Acting Director General | 081-2870156/7 | House No. 450/175 B,Haji Sardar Muhammad Tahir Street, Jinnah Town Quetta. | [email protected] |
| Mr. Manzoor Ahmed | Director HQ | 081-2870156/7 | House No. 450/175 B,Haji Sardar Muhammad Tahir Street, Jinnah Town Quetta. | [email protected] |
| Engr. Muhammad Awaz Baloch | Divisional Director Quetta | 081-2444433 | Arbab Karam Khan Road Opposite Killi Sheikhan School, Quetta. | [email protected] |
| Engr. Muhammad Awaz Baloch | Add. Charge Divisional Director Rakshan | 0847-510822 | Divisional Office, Sacretariate Road near DC Offic, District Kharan. | [email protected] |
| Mr. Muhammad Yousuf Ali Rodeni | Divisional Director Kalat | 0853-610264 | Near Afzal Petroleum Awandan Road Aslam Colony, Tehsil Uthal District Lasbela | [email protected] |
| Mr. Ghulam Shah | Divisional Director Makran | 0852-414064 | Commissionery Road, Near Park Hotel, District Kech | [email protected] |
| Mr. Zahoor Ahmed Marri | Divisional Director Sibi | 0833-500195/6 | Silachi Marhi, Sohbat Sarai Road, District Sibi. | [email protected] |
| Mr. Muhammad khan Khosa | Divisional Director Naseeraad | 0838-710085 | BISP Divisional Office, Near Civil Hospital Ward No. 4, Dera Murad Jamalai, District Naseerabad. | [email protected] |
| Mr. Syed Waheed Ullah Shah | Divisional Director Zhob | 0824-411066 | House No. 1993, Garden Town Levis Line, District Loralai. | [email protected] |
Regional Offices in Khyber-Pakhtoon-khwa/FATA
| Mr.Irfan Aman Yusufzai | Director General KPK/FATA | 091-9331791 | House # D-12, Sector D-1, Phase-1, opposite tatara park, Hayatabad, Peshawar. | [email protected] |
| Mr.Rasheed Noor | Director HQ | 091-5815421 | House # D-12, Sector D-1, Phase-1, opposite tatara park, Hayatabad, Peshawar | [email protected] |
| Mr.Zia Ur Rehman | Dy Director (Operations) | 091-5817775 | House # D-12, Sector D-1, Phase-1, opposite tatara park, Hayatabad, Peshawar | [email protected] |
| Mr.Hassan Afridi | Dy Director (WeT) | 091-5816007 | House # D-12, Sector D-1, Phase-1, opposite tatara park, Hayatabad, Peshawar | [email protected] |
BISP Helpline Number
| Mr. Jan Bahadar | Divisional Director, Peshawar | 091-9331649 | H #,06,Rehman lane, Opposite NADRA Mega Center, Tehkal Payan jamrud Road Peshawar | [email protected] |
| Mr. Sher Daraz | Divisional Director Bannu | 0928-633204 | House No.282/A, Phase 1, Bannu township. | [email protected] |
| Mr.Nawab Gul | Divisional Director Malakand | 0932-411028 | Oppossite GPO, Markaz Abad, Batkhela, District Malakand | [email protected] |
| Mr.Farooq Sultan | Divisional Director Kohat | 0922-513113 | House No. 93, Phase-2B2, Near Masjid Muhammad KDA, Kohat | [email protected] |
| Ms.Saima Bibi | Divisional Director Hazara | 0992-341260 | H#57, Street # 17, PMA Kakul Road Shahzaman Colony, Abbottabad. | [email protected] |
| Mr.Muzaffar Ali Barki | Divisional Director DI Khan | 0966-732634 | Kokab Colony Opposite Kanz College, West Circular Road, DI Khan | [email protected] |
| Mr.Abdul Jalil Khan | Divisional Director Mardan | 0937-840075 | Oppossite GPO, Markaz Abad, Batkhela, District Malakand | [email protected] |
Regional Office in AJK BISP Helpline Number
| Mr.Raja Kaleem ullah Khan | Regional Director (AJ&K) | 05822-924111 | Near Bilal Masjid, Lower Chatter Muzaffarabad AJ&K. | [email protected] |
| Mr.Raja Ghazanfar Ali | Dy. Director, (HQ) AJ&K | 05822-924111 | Near Bilal Masjid, Lower Chatter Muzaffarabad AJ&K. | |
| Mr. Saeed Ahmed Shwl | Divisional Dy. Director, Muzaffarabad | 05822-924132 | Near Bilal Masjid, Lower Chatter Muzaffarabad AJ&K. | [email protected] |
| Mr.Raja Muhammad Ayaz Khan | Divisional Dy. Director, Mirpur | 05827-924111 | House No. 80 Sector F-2 Near Gulzare- e-Habib Mosque Mirpur AJK. | [email protected] |
| Ms.Sanam Nazir Khan | Divisional Dy. Director(Current Charge), Poonch | 05824-920033 | Near UBL Bank Road Rawalakot AJK. | [email protected] |
Regional Office in Gilgit Baltistan
| Engr. Mumtaz Hussain | Regional Director GB | 05811-920980 Off. 05811- 920983- Fax | BISP Regional Directorate Opposite GB Assembly Jutial Gilgit.. | [email protected] | |
| Mr.Bilal Hussain | Dy Director HQ | 05811-922681 Off. 05811- 920983- Fax | BISP Regional Directorate Opposite GB Assembly Jutial Gilgit. | [email protected] | |
| Dr. Ali Murad Khan | Dy Director Gilgit | 05811-920984 Off. 05811- 920985- Fax | BISP Regional Directorate Opposite GB Assembly Jutial Gilgit. | [email protected] | |
| Mr.Wazir Israr Haider | Dy Director Skardu | 05811-920117 Off. 05811- 920116- Fax | Muhib Road Near Aga Hadi Chowk Skardu. | [email protected] | |
Regional Offices in Sindh
| Dr Samar Raza Talpur | Zonal Director General Sindh | 021-99333067-57 | Central Zonal Office, House No B- 39, Block-11, Gulshan-e–Iqbal, Near Audit and Accounts Complex, NIPA Karachi | [email protected] |
| Shafquat Ali | Coordination Officer | 021-99333067-57 | Central Zonal Office, House No B- 39, Block-11, Gulshan-e-Iqbal, Near Audit and Accounts Complex, NIPA Karachi | [email protected] |
| Mr.Riaz Ahmed Soomro | Zonal Director North , Sukkur / Larkana | 071-9310033 071- 9310884(Fax) 0300-3132549 | Bungalow # 64 Yousef Masjed near Punjab College Shikarpur road Sukkur | [email protected] |
| Mr.Jameel Ahmed Shaikh | Zonal Director South, Nawabshah / Mirpurkhas / Hyderabad | 0244-9370360, 0244- 9370360(Fax) | House no 53-54, Sarfaraz Shah Colony near Excise and Taxation Office Nawabshah Shaheed Benazirabad | [email protected] |
Guidelines on Registration
Suppose you are facing any complication regarding the financial assistance you are getting from Ehsaas BSP Program the payment is late you may be short on cash. In this case, you can easily contact them and register your complaint on their official portal. However, most importantly, you must follow all the instructions below.
- Most importantly, you should carry your important documents with you when you visit their portal, such as your original CNIC number and your mobile phone number where the CNIC is registered, as well as the BISP card (if required).
- You should fill out the complaint form very carefully. If you face any problem in understanding something, you can also ask the staff for help.
Bisp Complaint Portal Cell
Benazir Grievance Cell has been set up where all the beneficiaries are easily faced with many problems regarding the timing of their payments or their deduction amount. So this is the platform where they can easily communicate through WhatsApp, and to better facilitate their registered people, they have assigned different WhatsApp numbers for different provinces.
| Provinces | WhatsApp number |
| Punjab | 0320-3263041 |
| Support it | 0320-3263026 |
| Balochistan | 0325-5365469 |
| KPK، GB، او AJK | 0325-5365476 |
Bisp Complaint Portal Verification Process
Once you have completed your complaint, you must wait until your registered complaint is processed and verified. Below are a few points about verifying your complaint in the Benazir Income Support Program.
- After your complaint is filed in the BISP portal, BISP officials take some action.
- First, they check if the complaint is valid; After this, the concerned bank is directed to take legal and strict action against the defaulting agent.
- And as soon as the process is completed, the amount deducted is automatically transferred to your account.
Ever since the series of complaints registration started in the programs of Benazir Income Sports, many complaints have been registered by the people and they have investigated their issues and tried to solve their problems as soon as possible.
FAQs
1. What should I do if I don’t receive my BISP payment?
You can file a complaint either through the BISP online portal, visit the Tehsil Office, or call the helpline to report the issue.
2. Can I file a complaint through WhatsApp?
Yes, BISP has introduced WhatsApp support for different provinces. You can file your complaint by messaging the assigned number for your province.
3. How long does it take to process a complaint?
After registering your complaint, the BISP team will take some time to verify and resolve your issue. You will receive updates via SMS.
4. What documents are required for filing a complaint?
You need your CNIC, mobile number, and in some cases, your BISP card.
5. How can I report fake SMS scams related to BISP?
Dial the helpline number 051-9246326 to report any fake SMS you receive.
Conclusion
The BISP has facilitated its beneficiaries in lodging complaints and getting their issues resolved through various means. Whether it is a problem related to payment delay another issue concerned with registration, or even fake SMS scams, every such issue has had an easy solution on the online portal and helpline, WhatsApp number for BISP.
Just follow the proper steps and present the required documentation to get your problem sorted out as soon as possible. These steps contribute to making the complaining process efficient and approachable by all, so that the facility of financial aid may reach the underprivileged people.